FAQ

 

 

HOW DO I ORDER?

  • Go to item page of the product you would like to order
  • Select the items that you would like and press add to cart
  • Click the "Check out button"
  • In the new page fill out your information (Email, Name, Shipping Address) 
  • Press Continue to shipping method
  • Press Payment Method
  • Fill in your information for payment and shipping and click complete order to finish transaction

HOW DO I CONTACT YOU?

  • You can contact us by the Contact Page Linked above or email support@commoninterestclothingau.com

WHAT IS THE STATUS OF MY ORDER?

  • Once the order has been placed, we will send a confirmation email and the tracking numbers for your order

WHERE DO YOU SHIP?

  • We currently ship worldwide
  • Our orders are fulfilled and shipped from Australia

HOW LONG DOES SHIPPING TAKE

  • Once you have placed your order, it usually takes 24-48 for processing and then a further 5-7 days to send tracking number. This will be updated by the postal service.
  • Standard shipping times can be found when choosing a delivery method during the ordering process
  • You may receive items earlier then expected or later depending on the speed of local mail delivering service

PAYMENT

  • You can purchase on our website using debit or credit card. Additionally we offer Paypal, ShopPay and Google Pay
  • All orders are processed in AUD

CAN I CANCEL MY ORDER?

  • You are able to cancel your order with no penalty ! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already been processed or shipped please email from the contact page.

HOW DO I TRACK MY ORDER?

  • Once you have placed your order, we will send you a confirmation email to track the status of your order.
  • Once the order has shipped and the tracking information becomes available you can expect another email with the tracking number and estimated date of arrival 

RETURNS

  • If you are unhappy with the product you have received you may send it back for a full refund. Orders must be in original state and packaging, shipping fees will apply.